Free White Paper
Telematics and Consumer Loyalty

Conventional wisdom holds that there is a direct correlation between customer satisfaction and customer loyalty. As a result, the industrial world has made huge investments in business processes that focus on customer satisfaction and the ways in which to measure it. It is a perfectly reasonable concept, except for the fact that it isn't particularly true.
Download Vinvox's FREE White Paper on Telematics and Consumer Loyalty which provides an explanation of the correlation between consumer loyalty, human behaviour and retention habits among companies.

What you should expect to read in this white paper

  • Why Consumer Loyalty Matters
  • What Drives Loyalty and Retention?
  • Vehicle Service - Make it Easy
  • Telematics in Every Car...Today
  • Designing Systems for Retention
  • Collect, Communicate and Connect

"Creating value for customers is the foundation of every successful business system. Creating value for customers builds loyalty, and loyalty in turn builds growth, profit and more value."

- Fed Reichheld